EXYOSE Inc. (hereinafter referred to as "EXYOSE") has established the "Basic Policy on Personal Information Protection" and "Important Matters Regarding the Handling of Personal Information" to protect personal information provided by customers.
Basic Policy on Personal Information ProtectionEXYOSE may acquire and hold customers' personal information in order to conduct business smoothly and provide better services. As a business operator handling personal information, EXYOSE shall handle customers' personal information acquired and held as follows:
■ Acquisition and Management of Personal Information
EXYOSE will acquire customers' personal information by fair and lawful means, keep it accurate and up-to-date, and implement safety measures by taking necessary measures such as maintaining security systems, developing management structures, and thorough employee education to prevent unauthorized access, loss, damage, falsification, leakage, etc., of personal information, and will strictly manage personal information.
■ Purpose of Use of Personal Information
Customers' personal information will be used for sending emails and materials as communications from EXYOSE, business guidance, and responses to questions.
■ Prohibition of Disclosure and Provision of Personal Information to Third Parties
EXYOSE will not disclose customers' personal information to third parties except in any of the following cases:
● When there is customer consent.
● When disclosure is necessary based on laws and regulations.
● When disclosing to contractors to whom EXYOSE outsources business in order to perform the service desired by the customer.
■ Safety Measures for Personal Information
EXYOSE takes all possible security measures to ensure the accuracy and safety of personal information.
■ Enquiry by the Person Concerned
If you wish to enquire about, correct, or delete your personal information, we will respond after confirming your identity.
■ Complaint Handling Desk
EXYOSE will respond sincerely to complaints, etc. regarding the handling of personal information.
■ Compliance with Laws and Regulations and Review
EXYOSE will comply with Japanese laws and other norms applicable to personal information held, and will review the content of this policy as appropriate and strive to improve it.
■ Name of Business Operator Handling Personal Information
EXYOSE Inc.: 337-13 Ishiharadacho, Kashihara, Nara, JAPAN
■ Purpose of Use of Personal Data
EXYOSE may ask customers to provide personal information for the following purposes of use:
● Responding to enquiries regarding services and sending materials such as catalogues.
● Marketing and sending gifts for the purpose of developing or improving EXYOSE's services, and announcements regarding events.
● Sending direct mail and distributing email newsletters for introducing new services.
For personal information of persons under 16 years of age, please be sure to obtain confirmation from a parent or guardian before providing it.
In the event that it becomes necessary to change the purpose of use, we will obtain the customer's consent for the use unless permitted by law.
■ Use of Cookies
Cookies are string information sent from a web server managed by EXYOSE to the customer's browser for the effective operation of the website. EXYOSE may use cookies for website customization for the purpose of service improvement, etc. Please note that we do not acquire customers' personal information through cookies. Customers can set their browser settings to refuse receipt of cookies or display a warning when receiving cookies. We may use cookies provided by Google Analytics to acquire access information and user information (interests, gender, age group) for marketing purposes. However, we do not collect or save information in a way that identifies individual customers. To opt out of this feature, please download and install the Google Analytics Opt-out Browser Add-on for your web browser. You can also customize ads displayed on the Google Display Network in Google Ads Settings.
■ Regarding Provision of Personal Information to Third Parties
EXYOSE will not provide personal information acquired from customers to third parties other than our company without the customer's prior consent, except in any of the following cases:
● When based on laws and regulations.
● When it is necessary for the protection of human life, body, or property and it is difficult to obtain the consent of the person concerned.
● When it is particularly necessary for improving public health or promoting the sound growth of children and it is difficult to obtain the consent of the person concerned.
● When it is necessary to cooperate with a national institution or a local public body or a person entrusted by them in executing affairs prescribed by laws and regulations and obtaining the consent of the person concerned may interfere with the execution of such affairs.
■ Procedures for Responding to Requests for Disclosure, etc.
EXYOSE will establish a counter for responding to enquiries from customers regarding personal information. This counter will respond to requests for disclosure, correction, suspension of use, etc. of the customer's own personal information among the retained personal data managed by EXYOSE. Please note in advance that when requesting disclosure, etc., we may ask you to provide a copy of official documents such as a driving licence or passport for identity verification. When responding to requests for disclosure, etc., we will charge actual costs such as postage and a handling fee. The handling fee will be notified separately.
■ Where to Submit Requests for Disclosure, etc.
Enquiries from customers regarding personal information will be handled via the form below.
The Japanese version of this Privacy Policy shall be the governing text.
End
1 December 2025
EXYOSE Inc.
